bjie Privacy Policy

Section 1

Information We Collect

bjie collects personal data from you in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from trusted third-party service providers. The categories of personal data bjie may collect include, but are not limited to, the following:

Identity & Contact Information

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — bjie is an 18+ platform)
• Residential address in Bangladesh (including city, district, and postal code)
• Email address linked to your bjie account
• Bangladeshi mobile phone number
• National Identity Card (NID) number or passport number (collected during KYC verification)

Financial & Payment Information

• Mobile wallet numbers associated with bKash, Nagad, Rocket, and Upay accounts
• Bank account details for players using Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank transfers
• Transaction history, including deposit amounts, withdrawal requests, and BDT balances
• Source-of-funds documentation provided during enhanced due diligence checks

Technical & Usage Data

• IP address and approximate geolocation derived from IP data
• Device identifiers, operating system, browser type and version
• Pages visited on the Platform, time spent on each page, click-stream data
• Game history, betting activity, wagering patterns, and session durations
• Login timestamps, session tokens, and authentication logs

Communications Data

• Content of customer support tickets submitted to [email protected]
• Records of live chat conversations with bjie's support team
• Your responses to surveys, feedback forms, and promotional communications

Section 2

How We Use Your Data

bjie processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use the personal data we collect are set out below, together with the corresponding legal basis for each processing activity.

Marketing Communications

Where you have consented to receive marketing communications from bjie, we may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as BPL cricket betting promotions, Eid reload bonuses, and Pohela Boishakh cashback events), new game launches, and platform updates. You may withdraw your marketing consent at any time by contacting [email protected] or by using the unsubscribe link included in every marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect bjie's ability to send you service-related communications that are necessary for the operation of your account.

Section 3

Data Sharing & Third Parties

bjie does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

Payment Service Providers

bjie shares necessary financial and identity data with mobile banking providers (bKash, Nagad, Rocket, Upay) and bank partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank) solely to process your deposit and withdrawal transactions in BDT. These providers process your data under their own privacy policies and applicable financial regulations.

Game Software Providers

To deliver live casino, slot, and instant game products, bjie integrates with certified game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, Hacksaw Gaming, and others. These providers may receive pseudonymised session identifiers and game-activity data necessary to operate their platforms. They do not receive your full identity or payment details.

Technology & Infrastructure Partners

bjie uses third-party cloud hosting, content delivery, and cybersecurity service providers to operate the Platform. These providers act as data processors and are contractually bound to process your data only on bjie's instructions, to maintain appropriate security measures, and not to use your data for any purpose other than providing services to bjie.

Regulatory & Law Enforcement Authorities

bjie may disclose your personal data to relevant governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or for the purposes of preventing, investigating, or prosecuting fraud, money laundering, or other criminal activity. In all such cases, bjie will disclose only the minimum data necessary and will document the disclosure appropriately.

Responsible Gaming Support Organisations

Where a player has requested referral to a responsible gaming support service, bjie may share limited contact information with that support organisation, subject to the player's explicit consent.

Section 4

Cookies & Tracking Technologies

bjie uses cookies and similar tracking technologies on its Platform to deliver core functionality, improve user experience, and gather aggregated analytics. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

You may adjust your cookie preferences at any time through your browser's settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your bjie account and using core Platform features. Disabling analytics or marketing cookies will not affect your ability to place bets or make transactions, but may result in a less personalised experience. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

Section 5

Data Security & Retention

bjie takes the security of your personal data seriously and implements a multi-layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. These measures are reviewed and updated regularly to reflect current best practices in information security.

Security Measures in Place

• Transport Encryption: All data transmitted between your device and bjie's servers is protected by 256-bit SSL/TLS encryption. The Platform operates exclusively over HTTPS.
• Data Encryption at Rest: Sensitive personal data stored in bjie's databases, including KYC documents and payment details, is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. bjie employees undergo background checks and regular training on data protection obligations.
• Intrusion Detection: bjie employs automated monitoring tools to detect and respond to suspicious access attempts, brute-force attacks, and anomalous data-access patterns in real time.
• Penetration Testing: The Platform undergoes periodic penetration testing conducted by independent cybersecurity specialists to identify and remediate potential vulnerabilities.
• Incident Response: bjie maintains a documented data breach response procedure. In the event of a breach that poses a risk to affected individuals, bjie will notify affected players within a reasonable timeframe.

Data Retention Periods

bjie retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal obligations and legitimate business needs. The general retention schedule is as follows:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where anonymisation is not technically feasible, the data is securely destroyed.

Section 6

Your Privacy Rights

As a bjie player, you hold a number of rights with respect to the personal data we hold about you. bjie is committed to facilitating the exercise of these rights in a timely and transparent manner. To submit any of the requests described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include sufficient information for us to verify your identity before processing your request.

Your Rights Include

• Right of Access: You may request a copy of the personal data bjie holds about you, together with information about how it is being used. bjie will provide this within a reasonable timeframe upon successful identity verification.
• Right to Rectification: If any of the personal data bjie holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data (such as your registered name) may require supporting documentation before correction can be made.
• Right to Erasure: In certain circumstances, you may request that bjie delete your personal data. This right is subject to limitations where bjie is required to retain data by law (e.g., AML retention obligations) or where the data is necessary for the establishment, exercise, or defence of legal claims.
• Right to Restriction: You may request that bjie restrict the processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request that bjie provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to bjie's processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes. bjie will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where bjie's processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Section 7

Children's Privacy

bjie employs mandatory age verification procedures as part of its registration and KYC process to prevent underage access. Where bjie discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 18, it will take immediate steps to delete that data and permanently close the associated account. Any funds held in such an account will be handled in accordance with bjie's Terms & Conditions and applicable legal requirements.

If you are a parent or legal guardian and believe that your child may have accessed bjie or provided personal data to the Platform, please contact our support team immediately at [email protected]. bjie takes underage access extremely seriously and will investigate and act on all such reports as a matter of priority.

Section 8

Updates to This Policy

bjie reviews and updates this Privacy Policy periodically to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. When material changes are made, bjie will notify registered players via the email address associated with their account and will update the "Last Updated" date displayed at the top of this page. Where required by law, bjie will seek fresh consent from affected players before implementing material changes to the manner in which their data is processed.

We encourage you to review this Policy periodically to stay informed about how bjie protects your data. Archived versions of previous Privacy Policies are available upon written request to [email protected].

Contact bjie About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way bjie handles your personal data, please contact our support team in the first instance:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" for general questions, "Privacy Rights Request" for formal data subject access requests
• Response target: within 5 BST business days for acknowledgement; 30 calendar days for substantive response

bjie is committed to resolving all privacy-related concerns fairly and transparently. If you remain dissatisfied with bjie's response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.