Responsible Gaming at bjie

Section 1

Age Restriction & Verification

bjie enforces a strict age verification process as part of its Know Your Customer (KYC) framework. Every player who registers on the platform is required to confirm that they are 18 years of age or older at the point of registration. Before any withdrawal can be processed, players must submit valid identity documentation — including a National Identity Card (NID) or passport — which is reviewed by bjie's compliance team to confirm the player's age and identity.

Where bjie has reasonable grounds to suspect that a player may be under 18, the account will be suspended immediately and all funds frozen pending a full age verification review. If it is confirmed that the account holder is under 18, the account will be permanently closed and any deposited funds returned in accordance with bjie's Terms & Conditions and applicable legal obligations.

Why Age Verification Matters

• Underage gambling can cause long-term psychological and financial harm to young people who are still developing impulse control and financial literacy.
• Protecting minors from access to gambling products is a core legal and ethical obligation that bjie takes seriously as a responsible operator.
• bjie's age verification measures also protect parents and guardians — if you believe a minor in your household may have accessed bjie, contact our support team immediately at [email protected].

Section 2

Recognising Problem Gambling

Gambling is a form of entertainment enjoyed responsibly by millions of players. However, for some individuals, gambling can become a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily functioning. Recognising the early warning signs of problem gambling is the first step toward regaining control.

Common Warning Signs

Ask yourself honestly whether any of the following apply to your current gambling habits. If you identify with several of these statements, it may be time to use one of bjie's responsible gaming tools or seek external support:

Section 3

Responsible Gaming Tools

bjie provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are designed to give you full control over your gambling activity so that bjie remains an enjoyable experience within limits you define. All tools take effect promptly and, where applicable, cooling-off periods are enforced to prevent impulsive reversal.

Section 4

Self-Exclusion at bjie

Self-exclusion is the most powerful responsible gaming tool available at bjie. It is intended for players who feel that their gambling is no longer under control and who need a firm, enforceable break from the platform. When you self-exclude, your account is closed, all active bonuses are forfeited, and bjie removes you from all marketing and promotional communications for the full duration of the exclusion period.

How to Self-Exclude

If you are unable to access your account to initiate self-exclusion, or if you require urgent assistance, please contact bjie's support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process the request manually and confirm exclusion within one BST business day.

Section 5

Deposit & Spend Limits

Managing the amount of money you put into your bjie account is one of the most effective ways to keep gambling within your personal budget. bjie's deposit limit tools allow you to cap your spending in BDT across three time horizons, giving you granular control over how much you fund your account.

How Deposit Limits Work

• Daily Limit: The maximum total BDT you may deposit via bKash, Nagad, Rocket, Upay, or bank transfer within any rolling 24-hour period.
• Weekly Limit: The maximum total BDT you may deposit across any rolling 7-day period, regardless of the number of individual transactions.
• Monthly Limit: The maximum total BDT you may deposit across any rolling 30-day period. Useful for aligning gambling spend with your monthly income and household budget.

Changing Your Deposit Limits

Reducing a deposit limit takes effect immediately — the moment you save a lower limit, your deposit ceiling drops to the new value. Increasing a deposit limit, on the other hand, is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional: it gives you the opportunity to reconsider whether raising your limit is genuinely the right decision, rather than acting on impulse during a high-stakes session.

bjie also offers a wager limit tool, which caps the total BDT staked across all betting and casino activity within a defined period, independently of deposits. This is useful for players who fund their account in advance but want to limit how much of that balance is wagered per day or per week.

Section 6

Session Time Controls

Time passes quickly when gambling online, and long unbroken sessions are strongly associated with impulsive decision-making and overspending. bjie's session time controls help you manage how long you spend on the platform in a single sitting, keeping your gambling sessions defined and deliberate rather than open-ended.

Reality Check Alerts

Reality check alerts are periodic notifications that appear on your screen while you are actively gambling. Each alert displays your total session duration, total amount wagered during the session, and your net win or loss position. You can choose to dismiss the alert and continue playing, or use it as a cue to take a break. Reality checks can be set to trigger at intervals of 15 minutes, 30 minutes, 1 hour, or 2 hours.

Session Duration Limits

You can set a hard cap on total session length — for example, a maximum of 2 hours per day on the bjie platform. Once the limit is reached, you will be automatically logged out. You will not be able to log back in until the following day's session window opens, ensuring genuine downtime between gambling sessions.

Time-Out Periods

A time-out is a short-term voluntary break from bjie that is longer than a single session limit but shorter than full self-exclusion. Available time-out durations at bjie are:

• 24 hours — a one-day break if you feel your current session has been too intense
• 48 hours — a weekend break to reset your mindset
• 1 week — a full week away from the platform
• 4 weeks — a month-long pause to reassess your gambling habits
• 6 weeks — an extended break before considering self-exclusion

During a time-out, your account remains open and your balance is preserved, but you cannot log in, deposit, wager, or receive promotional communications. Time-outs cannot be cancelled early once activated.

Section 7

Getting Help & Support

If you feel that gambling has become a problem for you — or for someone you care about — the most important thing you can do is reach out for help. You do not need to be in crisis to ask for support. Even if you simply feel that your gambling is becoming less enjoyable and more compulsive, speaking to someone is a productive step.

Contact bjie Directly

bjie's customer support team is trained to assist players who raise responsible gaming concerns. Our team can activate account restrictions, process time-out requests, initiate self-exclusion, and direct you to relevant external support resources — all confidentially and without judgment.

What to Expect When You Contact Us

• All responsible gaming enquiries are treated with complete confidentiality — your information will not be shared outside of bjie's compliance and support teams.
• bjie support agents will never pressure you to continue gambling or suggest that taking a break is a negative action.
• If you request self-exclusion or a time-out via email or live chat, the restriction will be applied within one BST business day and confirmed to you in writing.
• bjie will provide information about external support organisations and refer you to them where appropriate.

Section 8

Protecting Vulnerable Players

bjie's responsible gaming commitment extends beyond the individual player. We take active steps to identify and protect players who may be in a vulnerable situation — whether due to age, mental health challenges, financial distress, or other factors that may impair their ability to gamble responsibly.

Our Proactive Monitoring Approach

bjie's Trust & Safety team uses behavioural monitoring tools to identify patterns associated with problem gambling — such as sharp increases in deposit frequency, prolonged session durations, significant changes in wagering size, and repeated attempts to reverse self-imposed limits. When such patterns are detected, bjie may proactively reach out to the player to check on their welfare and remind them of the responsible gaming tools available.

Protecting Minors in the Household

• Never share your bjie login credentials with family members, including adult children or younger siblings.
• Log out of bjie completely after each session, especially on shared or family devices.
• Enable device-level parental control software if minors share access to your phone, tablet, or computer.
• Store your NID and payment method details securely so that underage family members cannot use them to attempt registration.

Concerned About Someone Else?

If you are worried that a friend or family member may have a gambling problem — or that they may be using the bjie platform in a way that is causing them harm — please do not hesitate to contact bjie at [email protected]. While bjie cannot discuss another player's account details with a third party, our team can provide guidance on how to approach the situation and what resources are available in Bangladesh to support families affected by problem gambling.

bjie's Ongoing Commitment

Responsible gaming is not a checkbox for bjie — it is a continuous, evolving commitment. We review our responsible gaming policies and tools regularly, train our support staff on problem gambling awareness, and invest in the systems needed to detect and respond to harmful gambling patterns early. bjie is dedicated to being a platform that Bangladesh's players can trust to put their welfare first, every time they choose to play.